Folklore
Folklore, tribal knowledge. Happens all the time at work - a certain method, something we do for one product and not another, something we all "know" about a customer. Tribal knowledge. It's not written down (at least somewhere you can find), it's passed down from one person to another - one operator, engineer, salesman. Sometimes the story grows, a little bit added each time. Until it becomes more legend than real and loses any effectiveness. Or it goes the other way, ignored. And unless it gets written down, someday the storytelling ends and it's lost forever. But even then, the written version never seems as good as the telling. I met an old friend for the first time. Which sounds weird, but I went hiking Saturday with Julie. She writes a blog (or better stated the blog) about hiking Sleeping Giant, http://hikeagiant2.wordpress.com . I Googled Sleeping Giant Trails when I started hiking again this spring and her blog came up....